04-18-2015, 05:06 PM
(This post was last modified: 04-18-2015, 05:38 PM by Kharon.
Edit Reason: Was that Naive or Neave?
)
Email sent to Colin Neave re his article in the " Mandarin"
5 February 2015
Dear Mr Neave
Great story in the Mandarin "Complaints pattern must reach agency heads: ombudsman advice". I believe you need to look and act on what has happened in your own office.
After complaining to the Commonwealth Ombudsman about CASA I was astounded by the handling of my case, that was until under FOI I received the following along with hundreds of other damming pages.
The CO officer states in an email to one of his buddies “Either through collusion or strange coincidence, we have had at least three CASA complaints all involving complaints about ......(CASA officer)”.(FOI)
I know that it was not collusion on my part and no evidence was ever provided that it was collusion and I do not believe in strange coincidences (fit and proper person and all). This was the actions of someone who needed investigating however the Ombudsman officer asserts that the people bring the complaint are colluding. They shoot the messenger/ s. They didn't think that it may be a systemic issue even when my complaint went up through the CO.
Next a subject of my complaint rings a previous employee now working at the Ombudsman's office and within a week that officer is handling my case.(FOI)
After my complaint reached its conclusion I requested a review. An officer involved in the review was prevented from accessing information in relation to the case by a senior officer. (FOI)
These and the many other pages obtained under FOI will continue to make a mockery of the Ombudsman's comments. "What a safety net we have in the Commonwealth Ombudsman" and " Its really important for an ombudsman not to take just a philosophical position, rather it should be based on good evidence".
This is how the Federal Ombudsman handles complaints against CASA. The same CASA that you are referring to when you say "CASA has a very good system that we were most impressed with. I think you need to talk to the people who had a complaint against CASA and find out what they thought . You only need to look at the recent Aviation Safety Regulation Review and the recent comments in the Senate by Senator Xenopon 29/05/2013 "One of the common threads in each inquiry, which was raised specifically in the most recent report, is a prevailing fear of retribution from CASA for speaking out, particularly in the most recent inquiry".
Since being notified on 9th May 2014 your office has failed dismally to even set timeliness standards "If a matter is complex and will take longer than normal to resolve, the agency should regularly update the applicant on progress of
its investigation."
Regards
.....................
5 February 2015
Dear Mr Neave
Great story in the Mandarin "Complaints pattern must reach agency heads: ombudsman advice". I believe you need to look and act on what has happened in your own office.
After complaining to the Commonwealth Ombudsman about CASA I was astounded by the handling of my case, that was until under FOI I received the following along with hundreds of other damming pages.
The CO officer states in an email to one of his buddies “Either through collusion or strange coincidence, we have had at least three CASA complaints all involving complaints about ......(CASA officer)”.(FOI)
I know that it was not collusion on my part and no evidence was ever provided that it was collusion and I do not believe in strange coincidences (fit and proper person and all). This was the actions of someone who needed investigating however the Ombudsman officer asserts that the people bring the complaint are colluding. They shoot the messenger/ s. They didn't think that it may be a systemic issue even when my complaint went up through the CO.
Next a subject of my complaint rings a previous employee now working at the Ombudsman's office and within a week that officer is handling my case.(FOI)
After my complaint reached its conclusion I requested a review. An officer involved in the review was prevented from accessing information in relation to the case by a senior officer. (FOI)
These and the many other pages obtained under FOI will continue to make a mockery of the Ombudsman's comments. "What a safety net we have in the Commonwealth Ombudsman" and " Its really important for an ombudsman not to take just a philosophical position, rather it should be based on good evidence".
This is how the Federal Ombudsman handles complaints against CASA. The same CASA that you are referring to when you say "CASA has a very good system that we were most impressed with. I think you need to talk to the people who had a complaint against CASA and find out what they thought . You only need to look at the recent Aviation Safety Regulation Review and the recent comments in the Senate by Senator Xenopon 29/05/2013 "One of the common threads in each inquiry, which was raised specifically in the most recent report, is a prevailing fear of retribution from CASA for speaking out, particularly in the most recent inquiry".
Since being notified on 9th May 2014 your office has failed dismally to even set timeliness standards "If a matter is complex and will take longer than normal to resolve, the agency should regularly update the applicant on progress of
its investigation."
Regards
.....................
Quote:Collusion is an agreement between two or more parties, sometimes illegal and therefore secretive, to limit open competition by deceiving, misleading, or defrauding others of their legal rights, or to obtain an objective forbidden by law typically by defrauding or gaining an unfair market advantage