[Kharon]

A small, clear bell.

Once again, the ICC (Hanton) bell rings true. Spot on; there are indeed constraints, rules and procedures which must be followed. So:- As there are names, dates, times and places involved, to save the blushes, I can now switch to narrative mode.  Don’t forget, the Guinea Pigs three (GP3) are presenting their grievances to the ICC in the hope that the Board will review same and provide a ‘fair’ hearing, ruling on the complaint being justified and act; or, dismiss the complaint. The GP 3 will then be obliged abide by the ‘umpires’ decision. That said, we can crack on.

The ICC has, as mentioned, pointed out constraints on his ability to act. The ToR which bind the ICC are worth some consideration by anyone wishing to use the ‘new’ system. On present indications the ICC plays ‘strictly’ to the rules, which is both a fair and equitable way to conduct business. We will shortly examine those rules and see if they are as fair and equitable as they could be. It will take some research to find parallels and opinion, but invaluable to anyone who wishes to make a complaint in the future. That analysis will be available later rather than sooner. I digress.

The GP3 are putting individual grievances to words, in a short format to oblige and assist the ICC. Those summaries will be forwarded within the next day.  It worth noting that PAIN research indicates that collectively, the GP3 grievances typify almost every nuance of why the CASA is distrusted; the information considered essential to meaningful ‘reformation’ the regulator.

This is pretty dry stuff; but essential, if the GP3 are to pass by the ‘gate keeper’.  One of the interesting observations noted is it seems that the ICC is not guaranteed a ‘time’ allocation with the Board. Should the Board be ‘busy’ with other matters, then the ICC can be put at the back of the queue or dismissed. This system may very well suit the ‘Board’ but is not so good for any poor mutt stuck in the limbo of ‘complaint land’.  Here again, patience is required while we attempt to sort out just ‘how’ this new complaints system works. You can see the potential for time passing; as we understand it, there is no requirement for the Board to ‘hear’ the ICC at every meeting. Those meeting are not that frequent and the potential for a half year to slip by, without a complaint even being mentioned is there. Too early to make a call on this point of interest; but in time, we will examine this part of the complaints machinery.    

That’s it; to date.  MTF as it happens.

Toot toot.