[Peetwo]

Who's in the privileged 6,600?? - 

Via LMH:

2023 CASA Satisfaction Survey goes out

27 April 2023




CASA has launched its 2023 Stakeholder Satisfaction Survey with a series of e-mails sent to select stakeholders on 14 July.
Conducted once again through consultant company Faster Horses, the CASA survey canvasses opinions and feedback from only 6600 of an estimated 118,000 stakeholders.

The e-mails contain a link to the survey site where the selected stakeholders are requested to provide confidential feedback on the performance of CASA, which is then compared to the last results gathered in 2020.

CASA's methodology of selecting stakeholders rather than permitting any stakeholder to provide feedback has drawn criticism in the past because it has been seen by some advocates as barring large parts of the aviation community from participating in the survey.

According to CASA, Faster Horses recommended the select participant method because it prevents any one group from influencing the outcome and restricted people from giving multiple responses.

In November 2020, CASA suspended the survey after AOPA Australia posted online a direct link to the survey company, which effectively allowed anyone to provide feedback.

The 2020 results showed that 54% of respondents were either satisfied or very satisfied with CASA and 17% were dissatisfied or very dissatisfied. The stakeholder satisfaction rating was 6.3, a small increase over the 6.2 recorded in the 2018 survey,

CASA has done stakeholder surveys regularly since the first one conducted in 2015. The 2023 survey will be the first one done under current Director of Aviation Safety Pip Spence.

Cost please?? - 

Hmm...maybe a P9 blast from the past...

Via AuntyPru blog: https://auntypru.com/of-mushrooms-and-mandarins/

"..A familiar pattern is emerging; the CASA customer service survey for example completely ignores every single bone of contention; Part 61, Part 135; CAO 48.1, and many other, significant items with which CASA customers are not bloody well happy; it is a long list. But the survey will be used to foster and promote the notion that all is well; this will be supported by the BITRE soft soap and the whole package, from the smooth Carmody, to the bogged up ‘results’ will be touted as industry satisfaction. Bollocks..."

MTF...P2