(02-27-2023, 06:29 AM)Kharon Wrote: Hear, hear!!
Finally, one politician who actually 'gets it' – he probably is not the only one, but at least he has the 'wherewithal' to say it. Well said Sir.
HERE -
P2 addendum - Further to Is Betts a fair bett??
Quote:Not just going along for the ride
August 8, 2005 — 10.00am
Not long ago, Victoria's Director of Public Transport made his media debut on a windswept plaza outside the Collins Street tower formerly known as Nauru House.
As reporters waited for the state's top public transport bureaucrat, an improbable figure sidled out. Tall and thin, a cross between Mick Jagger and Mr Bean. Wearing faded jeans, casual suede shoes and a short-sleeved shirt. Untucked.
Among the hacks a murmur grew: "Is that him?" A TV reporter was less subtle: "Don't tell me that's the guy running our transport system."
It is. Meet Jim Betts, Melbourne's wackiest public servant, fugitive from English winters and walking contradiction - a one-time punk rocker who became a top technocrat, faithfully serving the Thatcherite government he had grown up opposing. A former communist who became an expert in privatisation, he was headhunted from London by the Kennett government when it decided to sell the public train-set in 1999.
When privatisation went wrong in 2002 and National Express cut its losses and walked away from half the city's train and tram network, the Government turned to Betts - then deputy director - to put things back together. He did, and last October was given the top job just as a driver shortage led to a surge in late and cancelled trains. At the same time, Yarra Trams was warning that the city's trams were being choked by traffic and the media buzz was of "cost blow-outs" on the Regional Fast Rail project. Betts was young for the position and the challenge was daunting. It was also the opportunity he had dreamed of.
"You can get jobs as a bureaucrat where all you do is shuffle bits of paper around and talk to other bureaucrats," he says. "With public transport, day in, day out you are delivering a service that people depend on."
Betts recently turned 40 - doing Mick Jagger impersonations at his party at a local bowling club - but he looks 30 and dresses 28. He works six days a week and does not drive, shunning the government car he is entitled to.
While some might see him as being on a hiding to nothing, or his job a trifle dry, he disagrees. "If we do a good job running this system we can make a positive impact on the environment ... We can reduce road congestion, which poses a huge economic toll, and we provide an essential service to people with disabilities who don't have access to a car. It's absolutely front line - you can change the world," he says.
It has been an unorthodox journey for a working-class boy from the English town of Reading. Betts is from coal mining stock, nursed on the politics of the pit. As a teenager he would catch the train to London on weekends to pogo in front of bands such as The Clash and The Jam. "I was a punk rocker," he says. "Black spikey hair, jeans stuck together with safety pins, all of that."
He was a proud communist with an anarchistic streak. A sharp mind got him to Oxford University, where he studied under his hero Christopher Hill, the most famous Marxist historian of his generation.
Betts followed Hill into 17th century English history - Oliver Cromwell, regicide and revolution. Odd grounding for a transport technocrat? It all depends on how you look at it. "It was a period of huge turmoil and lots of ideas and uncertainty and people stepping into the unknown," Betts says - a description that sounds not far removed from Melbourne's public transport system.
After university, he gave up his dream of academia and flirted with the cloak and dagger world of MI6. He progressed through the interview process for the spy agency - "the primary criterion seemed to be that you be a good chap" - but cruelled his chances by blabbing to his friends
Instead he went to management school, joined the civil service and was brought into the office of the British Secretary for Transport as the Major government embarked on a massive privatisation of the rail system.
Betts had already married an Australian he'd met in France in 1995 and they were living in London. Then came the life-changing call from the Victorian government. "We're looking to privatise a public transport system that is losing $500 million a year and we're looking for people to advise us how to do it."
Communist turned privatisation expert is an odd contradiction but it's one Betts has reconciled as his politics have softened. What matters most is not who owns an industry but the public services it provides, he says. "As somebody who has an interest in social justice, I think you need a decent health-care system, education system and transport system. It doesn't matter if the person who provides that service is a public servant or private employee as long as the service is good and affordable. What matters is what works."
That means using market forces such as competition and profit-drive as instruments to achieve public good - all within a heavily regulated environment where the government holds private operators to strict standards.
But Betts is a historian and recent history shows that privatisation tanked. Initially, service improved, customer satisfaction jumped and new trains and trams were ordered. But it was all founded on quicksand - the operators were hemorrhaging money. In retrospect, he says, the privatisation team should have been more intent on forging relationships with the operators than on driving a hard bargain.
In Betts' spacious office is a whiteboard covered in meticulous handwriting, and three framed posters that betray a potentially unhealthy interest in the dark side of life. One is of a cadaverous Nick Cave, another for TV drama The Sopranos, the third for Martin Scorcese's film Taxi Driver.
Betts denies any latent masochism but the evidence appears overwhelming: student of bloody history; runs public transport system; likes Tony Soprano, Nick Cave and Robert De Niro's Travis Bickle. The clincher? He's a St Kilda supporter.
"He's quite quirky," says former Kennett government transport minister Robin Cooper, who saw plenty of Betts while in office. "He'll say things that are really quite amusing and then not even crack a smile. He's got a good sense of humour and would need one for that job. It's a job that would drive a serious person insane."
Betts runs the public transport division - a ship of 300 souls including lawyers, engineers and middle managers. He says his job is to keep them inspired. "To keep the passion going and to paint the big picture."
Every fortnight he issues a bulletin to all staff - not quite the usual pap of staff announcements. Instead, Melbourne's wackiest public servant turns out absurdist monologues that read like Monty Python scripts.
"I was alarmed last week to find a cockroach in my office," the first bulletin read. "I thought about demanding a full-scale public inquiry, but then realised it probably came to work with me in my briefcase. Anyway, whatever, his name's Colin and I know you'll all make him welcome."
Two weeks later he was at it again: "My attempts to locate and kill Colin the cockroach are becoming ever more ingenious. I have left an open copy of the DoI corporate plan on the floor of my office in an attempt to bore him to death."
Read them all and you can see the jokes develop almost as fast as the cult following - long discussions about the prophecies of Nostradamus and the English cricket team.
Is Jim Betts Melbourne's answer to another Reading native, The Office's David Brent? Not so much a boss as a "chilled out entertainer". The difference is that most who know him say he is frighteningly good at his job.
Betts says that two or three years ago the public transport division was one of the worst-performing areas of the public service. Now he reckons it's the best. He wants a bureaucracy that will think boldly about problems and their solutions, and that owns up when things go wrong instead of shifting blame. "If you think we are going down the wrong track, it doesn't matter what level you are at, put your hand up and you'll get listened to," he says.
Betts has supporters across party lines and even fierce critics of the Government's transport policies admit they find him impressive. But there have been hiccups. Betts first met Kennett when the then-premier walked into a meeting Betts was having. Kennett later fumed: "Who was that f--- wit who didn't stand up when I came in?" and Betts' phone rang hot: "The Premier just called you a f---wit."
It was scary then. Now it's all material for the fortnightly bulletin. "A number of people have written in support of Jeff. To register your view, tick one of the boxes below:
a) It's terrible - the former premier should show more respect to senior public servants.
b) Nah, good on yer Jeff, he is a f---wit."
Betts is self-deprecating but he's no clown. Connex chairman Bob Annells says he has spent hundreds of hours in meetings with him, thrashing out the deal that saw Connex take over when National Express bolted. "He is an unusual character for that position, both in background and personality, but without a shadow of a doubt that has been a positive," Annells says.
The Connex chief praises Betts' self discipline, mastery of detail and appetite for work, but when the train company stumbles with late or cancelled services, it is Betts who must bring them to heel and dish out fines.
"Jim is the classic iron fist in a velvet glove," he says. "What you see in his normal personality is very easygoing. He loves a laugh and is a personable guy but in my experience, underneath all that he has the requisite toughness ... he does not muck around and when he says no he means no."
He will need to be tough. Problems with train cancellations and lateness are still being tackled, tram routes are still choking and Betts wants a better system for notifying travellers of last-minute timetable changes.
But the biggest problem, he says, is the lack of bus services in outer suburbs, where the Government needs to spend a further $50 million each year to get services up to scratch. Then there's the fast rail and Spencer Street Station projects: nearing completion, but over-time and over-budget.
Mostly, he wants the system to work - to recede into the background of people's lives. He wants to enjoy five minutes without some unfolding, intractable crisis. Then, when it's over, he wants a job at his favourite record store, Greville Records in Prahran.
The one-time punk has mellowed somewhat - getting into country music as his "mid-life crisis". The music is, of course, the dark and brooding variety - not Garth Brooks.
Some might argue that there's still plenty of the revolutionary in Betts, but these days he is more interested in boarding times than the bourgeoisie. It remains to be seen if he and the Government can turn public transport around. "It is a big job and it can be daunting. But if you spend your entire life avoiding responsibility and risk, then you end up doing nothing," he says. "The point is to change the world, it's not to shuffle bits of paper around."