"With your indulgence M’lud".
We’ve been running a quiet little survey, to do with Avmed. One of the outstanding items was the performance of the coal face troops – those who answer the phones and emails.
Now, it must be said that the telephone system could stand some improvement, the recorded messages in particular and the often long, frustrating wait to talk to a human. That is however true of nearly every automatic telephone answering system on the planet and the CASA system is actually one of the least annoying – for waiting time at least.
The outstanding result is 87% of those asked had nothing but praise for the patience and forbearance of the person who answered the telephone. More gold stars than complaints by a good margin. We should try to remember that that those people are not responsible the god awful ‘system’ nor the delays or even the decisions made. They are folk, just like us, trying to earn a living and have a life.
The Avmed ‘system’ is a bloody shambles; but the coal face troops are first class – victims of that system same as we are. Aunty Pru asks that you try, very hard to be polite and patient with the person on the other end of the line; it ain’t their fault, they just have to live with it – 100 times a day.
Change Avmed by all means, as soon as possible – but let’s try and keep the first point of human contact as good as it is. Well done and thank you to those who must answer the telephone, 50 times - every day of the week.
Toot toot.
We’ve been running a quiet little survey, to do with Avmed. One of the outstanding items was the performance of the coal face troops – those who answer the phones and emails.
Now, it must be said that the telephone system could stand some improvement, the recorded messages in particular and the often long, frustrating wait to talk to a human. That is however true of nearly every automatic telephone answering system on the planet and the CASA system is actually one of the least annoying – for waiting time at least.
The outstanding result is 87% of those asked had nothing but praise for the patience and forbearance of the person who answered the telephone. More gold stars than complaints by a good margin. We should try to remember that that those people are not responsible the god awful ‘system’ nor the delays or even the decisions made. They are folk, just like us, trying to earn a living and have a life.
The Avmed ‘system’ is a bloody shambles; but the coal face troops are first class – victims of that system same as we are. Aunty Pru asks that you try, very hard to be polite and patient with the person on the other end of the line; it ain’t their fault, they just have to live with it – 100 times a day.
Change Avmed by all means, as soon as possible – but let’s try and keep the first point of human contact as good as it is. Well done and thank you to those who must answer the telephone, 50 times - every day of the week.
Toot toot.