[Peetwo]

Carmody hour comes to the Senate -   

Have been monitoring the 'Other Committee Activities' webpage: https://www.aph.gov.au/Parliamentary_Bus...Activities



A couple of weeks ago I noticed that Carmody Capers and his dodgy ass front row finally answered the QON from the 'Oversight of CASA' public hearing - accept once again the bloody links didn't work...

However after a quick WTD? email to the RRAT Secretariat the link aberrations have been fixed - thank you Maxy...  

Email chain:

Dear RRAT Committee Secretariat,
I realise that the Secretariat has (more than likely) knocked off for a well earned break over the Xmas festive season - HO HO HO and Happy New Year...;-)
However I was just inquiring if at the first opportunity it would be possible to fix what would appear to be broken URL links off the 'other committee activities' webpage - see here: https://www.aph.gov.au/Parliamentary_Bus...Activities

Answers to Questions on Notice

• Answers to Questions taken on Notice by the Civil Aviation Safety Authority at a public hearing on 19 November 2018. Answers received on 20 December 2018.
  

• • Approach to Market for the provision of Stakeholder Satisfaction Research dated November 2017 - (PDF 2104KB)
    
  • Colmar Proposal for CASA Stakeholder Satisfaction Research (17/017) dated 8 December 2017 - (PDF 19594KB)
    
  • CASA Evaluation Minute Report in relation to the procurement for the provision of a Stakeholder Satisfaction Survey dated 20 December 2017 - (PDF 866KB)
    
  • 2017 Industry Survey - Sample development dated 22 February 2018 - (PDF 1677KB)
    
  • CASA Stakeholder Satisfaction Research dated 1 August 2018 - (PDF 2281KB)
    

I would also like to make an inquiry in advance (of 2019) for the committee to request from the 'Department of Infrastructure, Regional development and Cities' for an update to the CAPs (corrective action plans) addressing the deficiencies/non-compliances identified in the November 2017 ICAO audit - reference:

ICAO ICVM Australia FR CAP: Where the bloody hell is it? 

Ref: https://infrastructure.gov.au/aviation/i...t_full.pdf

Note the following text from the - FINAL REPORT OF THE ICAO COORDINATED VALIDATION MISSION IN AUSTRALIA (9 to 13 October 2017): 

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5. FOLLOW-UP ACTION 

5.1 In accordance with the MOU agreed to between Australia and ICAO, Australia replied in a letter dated 23 February 2018 that it had no comments on the draft report and also reiterated its commitment to develop its CAPs accordingly. 

5.2 According to the MOU, the State undertakes to submit its updated CAPs directly on the USOAP CMA online framework (https://www.icao.int/usoap) within 45 days after receipt of this final report. 

5.3 The CAPs should provide specific actions and estimated implementation dates, as well as a responsible office for taking action to correct the deficiencies identified in the findings. Further guidance on how to develop effective CAPs is outlined in the “Guidance for States on Developing Corrective Action Plans (CAPs)”, which can be found in the “CMA Library” of the online framework. 

5.4 ICAO will provide Australia with feedback on the acceptability of the proposed updated CAPs. If any proposed corrective actions do not fully address the associated findings, the State will be notified accordingly. 

5.5 If no CAP is submitted, ICAO will contact Australia to determine the reasons for not providing a CAP and report its findings to Council.
 
Considering that one of the significant findings of the ICAO ICVM audit team included this under the AGA (Annex 14):

AGA:

Ensure that the State has a coordinated mechanism to ensure full and effective implementation of the obstacle limitation surfaces (OLS) at aerodromes, including arrangements to prohibit any building developments which could create an obstacle to aircraft operations.
   
Which highlighted a repeated ICAO significant identified safety issue from the 2008 ICAO USOAP audit of Australia:

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This significant safety issue should have been proactively addressed by the supposedly fully compliant Australian Annex 19 SSP more than 6 years ago. This deficiency in the SSP was recently identified in a seriously delayed ATSB investigation: ref- http://www.auntypru.com/forum/thread-30-...ml#pid9476

ATSB finds no application of safety principles

The ATSB carried out an investigation four years later in 2013 into the procedures of these decision-making processes. This was done as a response to a REPCON report received in September 2012 (P2 comment - bizarrely the ATSB REPCON database doesn't appear to go back to 2012??) expressing concerns a proper safety case was not conducted on the proposal. The ATSB’s Final Report concluded that whilst the procedure was compliant with the Airports Act 1996 and the Regulations, it “did not require the application of risk management principles to the Department’s consideration”. This was highlighted as a safety issue.

IMO this not only highlights major deficiencies in Govt departmental and agency processes but also highlights serious flaws and lack of transparency of our supposedly fully ICAO compliant Annex 19 SSP...  ref: https://infrastructure.gov.au/aviation/s...ction.aspx

Again Merry Xmas + Happy New Year
 
Kind regards...P2

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Dear P2,

 
Thank you for bringing this to our attention.  We are working to get those links back up and working as soon as possible. In the meantime I would be happy to provide those documents to you via email if you would like.

In regards to the CAPs update, that is a matter for the Committee and as such I will have to get back to you.
 
Kind regards,
 
Max Stenstrom| Administrative Officer

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Dear Max,

Thank you for responding. I am happy to wait for the links to be fixed.
As for the CAPs update, when is the committee next due to meet?

Regards...P2 

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Dear P2,

 
Those links should now be functional.
 
The Committee will meet during the next sitting week which commences 5 February 2019.
 
Regards,
 
Max Stenstrom| Administrative Officer

And indeed the links are now functional:

Answers to Questions on Notice

• Answers to Questions taken on Notice by the Civil Aviation Safety Authority at a public hearing on 19 November 2018. Answers received on 20 December 2018.
  

• • Approach to Market for the provision of Stakeholder Satisfaction Research dated November 2017 - (PDF 2104KB https://www.aph.gov.au/~/media/Committee....pdf?la=en)
    
    
  • Colmar Proposal for CASA Stakeholder Satisfaction Research (17/017) dated 8 December 2017 - (PDF 19594KB https://www.aph.gov.au/~/media/Committee....pdf?la=en)
    
    
  • CASA Evaluation Minute Report in relation to the procurement for the provision of a Stakeholder Satisfaction Survey dated 20 December 2017 - (PDF 866KB https://www.aph.gov.au/~/media/Committee....pdf?la=en )
    
    
  • 2017 Industry Survey - Sample development dated 22 February 2018 - (PDF 1677KB https://www.aph.gov.au/~/media/Committee....pdf?la=en)
    
    
  • CASA Stakeholder Satisfaction Research dated 1 August 2018 - (PDF 2281KB https://www.aph.gov.au/~/media/Committee....pdf?la=en)
    

 Hmm...how come some of those links are redacted? 

Example:

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Not sure if anyone else noticed but this concept of CASA being subject to a customer satisfaction survey was first bandied around back in the 2003 HofR committee inquiry 'Making ends meet': ref - SBG post #169 https://auntypru.com/forum/showthread.ph...16#pid9716

Recommendation 26

7.92 The committee recommends that the Department of Transport and
Regional Services:

- Conduct an annual confidential client satisfaction survey to test
industry’s satisfaction with the services that the Civil Aviation
Safety Authority delivers, and assess compliance with its
service charter; and
- Publicly report the results of these surveys, ensuring that
confidentiality is maintained.

As you can see the committee recommendation was that the CASA 'confidential client satisfaction survey' was meant to be administered by the DoTARS?

However the bureaucrats representing the Govt of the day responded/obfuscated/ignored this recommendation with this:

Response:

The Government agrees that industry satisfaction surveys have the potential to assist
in assessing an organisation's compliance with its service charter. However, it would
be inappropriate for the Department to undertake the confidential survey role
proposed by the Committee. Owing to the protection of personal information
requirements under the Privacy Act 1988, the Department is unable to obtain personal
details of CASA's clients. Annual surveys would also pose a significant
administrative burden on the Department's resources, and on industry.

Although the Department does not undertake the survey role proposed by the
committee, the CASA Service Centre conducts client feedback surveys which are sent
to all Air Operator Certificate and Certificate of Airworthiness holders at no less than
6 monthly intervals. The results of these surveys are used in performance reporting in
CASA's Annual Report.

 
Fifteen + years and counting and this is how much we have progressed - UDB! We're all doomed...

MTF...P2