06-01-2016, 11:08 AM
(This post was last modified: 06-01-2016, 05:12 PM by thorn bird.)
K, you beat me to it! the finger was poised over the return key, your musings however were far more eloquent than anything I could write.
From a purely Philosophical prospective, CASA is a government wholly owned independent business unit, it has a board of directors, a CEO and many deputy managers, department heads etc etc, all the trappings of a commercial corporation.
We, the industry, are allegedly their "Customers".
We pay fees CASA charge for the services they attempt to provide and this generates income enabling CASA to create make believe profit and loss accounts and balance sheets just like a real corporation, any profits paid as a dividend to the government.
All this sounds fine and beaut, but is it reality?
Some bright young thing within CASA, with a lot of letters after their name, had an epiphany and thought it would be really really cool, to call us "stakeholders", much more modern and hip than the word "customer".
"Customer" implies choice, that is if we are dissatisfied with the product or service we are purchasing we can complain or even take our custom elsewhere. The inconvenient truth however is CASA is a monopoly, a government decreed monopoly, which means there is no choice, we must endure incompetent service with no right of appeal.
"Stakeholder" that wonderful weasel word. It implies that the industry has some stake in its future and in its governance. Sadly it does not, its future lays in the hands of a clique of ex military and lawyer bureaucrats, people who have lived their whole working life in the fantasy land of the department of defence and the public service, they have no understanding or experience of running a business, in their world money grows on trees, you do not question you do as you are told.
Completely ignored is the reality that their incompetence ultimately will lead to their own downfall. When the industry is finished so is their reason for existence.
In the real corporate world accountability rules.
A monumental duck up like Part 61 would trigger an investigation, those responsible held to account and shown the door.
No doubt the "product" so completely defective would be withdrawn, throwing good money after bad is never a good idea.
Yet in CASA's unreal world the perpetrators of this travesty get promoted then tasked with trying to put ever more lipstick on a pig.
When will CASA accept that all the lipstick in the world will not make a pig anything but a pig?
CASA's product is so flawed it is beyond redemption nobody with a modicum of financial nous would continue to invest huge amounts of money in trying to fix the unfixable. CASA despite the industries objections continues with this abomination, the same authors of the original, tasked with attempting to fix their brain child, absorbing more and more of the industries money on a folly.
Ken Cannane so brilliantly provided the solution and the timeline, a couple of years and a couple of million, against another 20 years in purgatory and another half billion dollars.
Australia's "never ending story"? No the industry will be long gone
From a purely Philosophical prospective, CASA is a government wholly owned independent business unit, it has a board of directors, a CEO and many deputy managers, department heads etc etc, all the trappings of a commercial corporation.
We, the industry, are allegedly their "Customers".
We pay fees CASA charge for the services they attempt to provide and this generates income enabling CASA to create make believe profit and loss accounts and balance sheets just like a real corporation, any profits paid as a dividend to the government.
All this sounds fine and beaut, but is it reality?
Some bright young thing within CASA, with a lot of letters after their name, had an epiphany and thought it would be really really cool, to call us "stakeholders", much more modern and hip than the word "customer".
"Customer" implies choice, that is if we are dissatisfied with the product or service we are purchasing we can complain or even take our custom elsewhere. The inconvenient truth however is CASA is a monopoly, a government decreed monopoly, which means there is no choice, we must endure incompetent service with no right of appeal.
"Stakeholder" that wonderful weasel word. It implies that the industry has some stake in its future and in its governance. Sadly it does not, its future lays in the hands of a clique of ex military and lawyer bureaucrats, people who have lived their whole working life in the fantasy land of the department of defence and the public service, they have no understanding or experience of running a business, in their world money grows on trees, you do not question you do as you are told.
Completely ignored is the reality that their incompetence ultimately will lead to their own downfall. When the industry is finished so is their reason for existence.
In the real corporate world accountability rules.
A monumental duck up like Part 61 would trigger an investigation, those responsible held to account and shown the door.
No doubt the "product" so completely defective would be withdrawn, throwing good money after bad is never a good idea.
Yet in CASA's unreal world the perpetrators of this travesty get promoted then tasked with trying to put ever more lipstick on a pig.
When will CASA accept that all the lipstick in the world will not make a pig anything but a pig?
CASA's product is so flawed it is beyond redemption nobody with a modicum of financial nous would continue to invest huge amounts of money in trying to fix the unfixable. CASA despite the industries objections continues with this abomination, the same authors of the original, tasked with attempting to fix their brain child, absorbing more and more of the industries money on a folly.
Ken Cannane so brilliantly provided the solution and the timeline, a couple of years and a couple of million, against another 20 years in purgatory and another half billion dollars.
Australia's "never ending story"? No the industry will be long gone